Terms & Conditions

Glow Bambino South Ayrshire, Irvine & Cumnock

Standard Booking Terms & Conditions

Sessions are pre-paid only. We don’t offer refunds if you do not attend class. We operate under a strict 24 hour cancelation policy, we cannot offer you a refund or class credit. You can offer your session to a friend if you cannot attend. Please let us know 24 hours prior to the scheduled class for us to add to the register before attending.

We limit the amount of parents/carers and babies attending to make our sessions more friendly and intimate and we operate a waiting list but will try and accommodate friends in the same class where possible. Therefore, all sessions must be pre-booked. Please do not attend a session if you have not pre booked. Our maximum per class is 12 babies.

Due to the nature of our classes, we ask that only 1 parent/carer attends with baby unless prior agreement has been arranged. We are unable to accommodate older siblings attending our block term sessions unless prior agreement.

Cancelled Classes:

Although we try our absolute hardest to ensure we deliver all sessions we have promised, there may be occasions that Glow Bambino South Ayrshire, Irvine & Cumnock has no other option but to cancel a session. We will let all customers know via our Facebook group and class for kids booking system.

We will offer all customers a session to replace the missed session - this may be a dedicated catch up session, allowing customers to attend a one off session. No refunds are given for cancelled classes. 

This policy does not apply if classes are cancelled due to circumstances outside our control such as venue closure due to adverse weather.

Glow Bambino Health & Safety Policy

(Written in plain English)

(Updated August 2020 to include Covid-19 additional safety measures)

At Glow Bambino we take Health and Saftey very seriously as the safety of our customers is top of our priorities and we recognise the additional need to support and protect young babies and children.

Here is what we do to make sure that your sessions are carried out in a safe and hygienic environment.

·       We carry out a written risk assessment for all of the regular locations that we use to deliver our Glow Bambino Sessions and this is reviewed every 3 months and stored with us for 3 years

·       In addition to this we carry out a visual risk assessment before each session to make sure the studio/hall space is safe and clean.

·       We will occasionally have a fire drill, but all participants at the session will be pre warned.

·       We make sure the toilet facilities are clean before each session and provide clean baby changing facilities. (please let us know if they are not clean)

·       We will ask parents/carers to keep bags and coats out of the sessions where possible to make sure the area is free from trip and accident hazards 

·       We ask all parents to take off their shoes and suggest their feet are covered by socks.

·       We ask that if you or your little one is unwell with a contagious illness that you miss class

·       We clean all sensory items between sessions and session leaders start each session with clean hands and have covered feet or wear shoes are only used inside the studio.

·       All of our food/drinks are made in hygienic environments but cannot be guaranteed as allergy or nut free (please speak to your Glow leader if you have an allergy) We do not charge for the refreshments these are an additional extra that you may wish to take part in.

·       We check all of our equipment before each session to make sure it is safe and clean. As we are a sensory play group some of our items ARE NOT baby toys and some of our items are recommended for over age 3 as they contain batteries or smaller parts.

·       Please note: All of our individual sessions have been designed for babies and children to be supervised at all times while playing and exploring the sensory environment and items. None of the items should be left with an unsupervised baby and we will suggest that some items are used by parents only. Please note that your participation in Glow Bambino sessions is under the understanding that parents/carers supervise and are fully responsible for their own babies and children at all times and that they understand that not all items are specifically baby toys and therefore caution and parental/carer close supervision is needed for little ones to explore them safely. 

We keep electrics away from babies where possible but do ask that parents DO NOT let babies and children play or fiddle with our lighting/electrical items. We use LED lighting which has very low heat emissions making it particularly safe for use around children. 

·       With our young babies and tots we DO NOT use UV lighting or strobes (we use a safer alternative) as we know babies’ eyes are still developing and need extra protection. 

·       Each Glow Bambino Franchise has full Public Liability Insurance and all leaders have a current clear DBS Check

·       All of the locations that we use to deliver Glow Bambino in have buildings insurance 

·       There will always be an up to date First Aid kit available and Glow Bambino Leaders will have had some form of first aid training.

·       All franchise leaders will have a good understanding of Safeguarding (child protection / domestic violence) and an understanding of specifics to their own area. We have a safeguarding policy if you wish to see this.

·       We practice anti-discrimination and anti-bullying throughout our Glow Bambino business and promote mental health support and strive to create safe, welcoming, friendly, non-judgmental environments for all our classes and courses. No form of discrimination or bullying will be tolerated in our business or our sessions. 

·       We will do our very best to accommodate anyone with any additional need, we will make changes where possible and do all we can to make our sessions accessible to all, we will advise on any concerns that any parent has about attending our sessions. 

Sessions are pre-paid only. We do not offer refunds if you do not attend class. You can gift your session to another bambino if you cannot attend please speak to your class leader.

Covid-19 update August 2020

The Scientific evidence suggests that there is a high degree of confidence that the susceptibility to clinical disease of younger children (up to 11) is lower than for adults, however it remains important that protective measures are put in to place to help reduce the risk of transmission. 

These are the additional steps and changes we will be making to our sessions:

·       All Franchise Owners have completed training in the prevention of Covid-19

·       We will be adding Covid-19 and control of viruses/disease in to the regular risk assessment for all sessions.

·       Glow Bambino will be reducing class numbers and/or changing session locations to accommodate safe social distancing measures. We will ask parents to stay in their own play zone/area unless they are from the same family bubble in which case, they will be able to sit without socially distancing  

·       Glow bambino will be adjusting our glowing adventures to stop/reduce any cross contamination of sensory items that are used

·       Glow Bambino have always used a strict cleaning procedure for all items used in sessions, but the cleaning of these items will  be enhanced by using  Zoono products with their unique technology with a z-71 Microbe Shield that is 99.99% effective against coronavirus protecting surfaces for up to 30 days and hands for up to 24hours.

·       We will be asking parents to use Zoono hand sanitiser at the start and end of each session and using these products (where possible) to clean all items between sessions, washing all soft items and fully drying them before they are used again so each parent and baby will have fresh clean items every session

·       We will also be handing out items in freshly laundered bags at the start of each session directly to parents so items we be for 1 use with their baby only and kept away from any other children, after this the item and the bag will be fully cleaned and dried before it is reused 

·       We will be cleaning all door handles and shared spaces with Zoono before each session.

·       We will only use community venues that have been given permission to open to the public.

·       We will regularly be checking all Government, Local Authority and Children’s Activity Association legislation and guidance and will follow all advice given. 

·       We would ask that if any parent or child is displaying any Covid-19 symptoms that you do not attend sessions, also if you have been in contact with anyone displaying symptoms that you do not attend session

·       We will have a register (please bring your own pen to sign this) with all current contact numbers and will contact all those in attendance if any member of the group becomes ill with Covid-19 symptoms. We will ask that all those attending contact us immediately if they do become ill with Covid-19 symptoms 

·       We will advise parents that although we will take all measures in our control to safeguard against infection that attendance to Glow Bambino is at customers own risk and that if sessions have to be cancelled or missed due to circumstances outside our control, we cannot offer refunds. We will however endeavour to offer alternative sessions.

Please speak to your Glow Bambino leader if you have any questions about information contained in this Policy.

By continuing to book your session you are in agreement with these Terms and conditions and you have read and understood this Policy and are happy to participate in our sessions with your child or a child in your care that you have parental permission to attend with.